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           Softskills Training Consultants is a 100% BEE company and a provider of HP short programmes. Our aim is
                                         provide our clients with flexible, customised training solutions to achieve real-world results.
                                           We offer training in products, business skills, life skills and youth development


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HP Supplies (Consumables) Training
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Softskills Training Consultants is the specialist in HP short programmes and initiatives with Hewlett Packard's IPG Channel Partners(2005-2010)

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Useful Website links for HP Distributors and Resellers (Channel Partners)   

Why Buy HP Originals

Why do HP Originals matter?

Be aware of Counterfeit Consumables

Browse all Original HP printer ink, laser toner, and paper by type

The HP Commercial Business Partner (CBP) Training Programme

The Supplies Partner Programme

HP Privacy Statement

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Why Buy HP Originals?
When you use HP original cartridges, you are assured of quality prints. Original HP Supplies provide:
– Unsurpassed reliability
– Superior quality
– Overall lower costs
– Enhanced productivity
– Ease-of-use
– Peace of mind

Third-party reliability tests confirm that original HP Inkjet and colour LaserJet print cartridges offer unsurpassed reliability for HP printers.1

Independent reliability tests confirm that original HP print cartridges not only offer unsurpassed reliability for HP printers but also offer better print-quality consistency and higher reliability than any of the worldwide remanufacturer brands tested and the hp originals outperformed remanufactured cartridges in all categories.2

Source: Quality Logic, August 2005 Reliability Test commissioned by HP </p>

1 Based on average results of brands tested in the 2005 Inkjet Cartridge Reliability Comparison Study and the 2005 Toner Cartridge Reliability Comparison Study, both by QualityLogic Inc. and commissioned by HP. Testing performed on HP 45, HP 78, HP 56 and HP 57 Inkjet Print Cartridges and the colour toner cartridges for the HP Colour LaserJet 4650 (Q3668A) printer. Individual results may vary.

2 Cost calculation based on average reliability results in QualityLogic Colour Toner Reliability Comparison Study, 2005. Calculation includes cartridge-replacement expenses and estimated labour costs, assuming customer reprints three out of four unusable pages. Labour cost based on Mercer 2004 Global Pay Summary for Secretary. Purchase price for HP colour toner cartridge set estimated at $765 U.S. with an 18% price difference for a remanufactured cartridge set. Actual prices, costs and savings may vary.

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Be aware of Counterfeit Consumable Products

What is counterfeiting and fraudulent marketing of fakes?

- Counterfeiting in a general sense is the unauthorised application or use of a trademark on goods without approval  
   of the brand owner.
- Fraudulent marketing of counterfeits is the intentional deception of customers by dealing in such fake products.
- For HP customers, this can mean being deceived into believing your toner or ink cartridge is original when in fact it may have been refilled and is now paraded as original.
Please note: refilled/remanufactured products that are marketed as refilled, remanufactured, or recycled are not counterfeit!


Risks and consequences for victims of counterfeit printing supplies

In addition to the macro-economic impacts of counterfeiting, print cartridge fakes often directly harm unsuspecting customers in the following ways:
- End users may face e.g. severe print process malfunction, substandard printout quality, altered yields and even serious printer damage.
- Corporate customers may experience e.g. printing infrastructure breakdowns and interrupted workflows entailing tremendous extra costs.
- Small businesses risk losing customers and/or contracts due to non-delivery of print media and/or documentation.
- Business Partners risk losing business to illegal competitors.

How to report suspected Counterfeits?

Use one of the Anti-Counterfeit Awareness (ACF) programme’s reporting channels:
- via the website - fill in the ACF reporting form: www.hp.com/go/anticounterfeit

- via email: emea.anti-counterfeit@hp.com
- South African HP telephone hotline:
+27 (0) 860 001 030

Other ACF Contact numbers
- Africa (French)                  
+33 1 4993 9230
- Madagascar (French)         
+262 262 51 21 21
- Mauritius (French)              
+262 262 210 404
- Reunion French)                
0820 890 323
- West Africa (English)         
+234 1 2711999

For more information on Anti-Counterfeit Awareness Information sessions, please email Original HP Supplies

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Browse all Original HP printer ink, laser toner, and paper by type





Small Format Media

Large Format Media





 Ink and toner

HP Inkjet Printing Supplies

Laser Printer Supplies





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HP's Commercial and Retail Business Partner Training

Background to the Programme
HP's Imaging and Printing Group, also known as IPG and Softskills Training Consultants have been working together since 2005 to offer product and business skills training to HP's Channel Partners and other customers, focusing on Printers, Ink and Toner, Paper as well as Selling Skills training to its Commercial and Retail Channel Partners nationally and in the African regions.  Channel Partners consist of distributors, retailers and resellers of original HP printers, cartridges and paper supplies and accessories. 

The Selling Skills programme has been designed specifically to meet the needs of the Channel Partners and the training covers all aspects of selling from basic to advanced selling to presentation skills as well as device training at HP's state-of-the-art Experience and Solutions Centre in Rivonia, Sandton. For more information on the training, contact Martin on +27 (0) 72 095 1130 or email, hptraining@softskills.co.za

The Purpose of the Programme:
- To provide consumables and printer as well as generic business skills to HP’s valued Commercial and Retail Partners, Resellers and Distributors within its Product and Services Channel.

The Target Audience that the Programme Aims to Address:
- HP Commercial Business Partners
- HP Retail Partners
- HP's National and African Regions Partners

The Training Provided:
1. Supplies & Sales training for Commercial Business Partners and Retail Partners
2. Supplies Sales Skills and Product awareness
3. Supplies Core and Update training and Small Format Media
4. Sales Presentation Skills

At the End of the Training, the Participants will be able to:
1. Understand and utilise their product and selling skills knowledge
2. Identify the business needs of end-users /customers and match it to the right product(s)
3. Generate opportunities to sell more (up-sell and cross-sell)
4. Ensure return business and brand loyalty
5. Effectively present to all levels of a customer’s organisation.

Martin on +27 (0) 72 095 1130 or

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The 2009 Supplies Partner Programme

Up-to-date credentials

Every time you see the HP Preferred Partner logo, you know you are dealing with an HP partner that meets
HP's stringent program criteria. HP Preferred Partners consistently deliver the very best in IT solutions and
places a premium on high-quality customer service. What’s more, the logo includes the year issued, so
you can immediately identify up-to-speed partners.

Expertise, Proximity and Customised solutions
The HP Preferred Partners guarantee an unparalleled combination of expertise, proximity and customised solutions. They carry certifications across HP's product portfolio, while many also hold specific product and solution specialisations. The knowledge of the HP Preferred Partner Specialists, enables them to design and implement tailored solutions to meet your business needs.

Rest assured your IT investment is safe in HP Preferred Partners hands. HP have developed close working relationships with its HP Preferred Partners and trust them to provide state-of-the-art solutions that meet the customer's exact requirements at the right cost.

With industry-leading credentials and exceptional customer service at no extra fee, how can you afford not to work with an HP Preferred Partner?

To find out more on becoming an authorised HP Channel Partner, click here.

To log into the HP Supplies Partner Programme, click here
Remember you need your Promocode, Username and Password

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Useful Website Links for HP Distributors & Resellers (Updated  - 13th January 2010)


Latest Offers from HP (South Africa only)


The HP Anti-Counterfeit Programme

HP's Planet Partner® Programme (Environmental Programme)

Supplies Warranty


Supplies Page Yields  (What is the amount of pages I can get from my HP cartridge?)
(For South Africa - Select Africa - English as your region from the list then search for your printer)

Lowering Costs by Understanding HP Printer Page Yields

ISO Yield Reports for Mono LaserJets

Getting Serious about Total Cost of Ownership


Supplies (Cartridge) Reliability

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What colour is your best choice for printing? See HP's New

Find Supplies and Accessories for Printers and Digital Imaging

New MFPs (Multi Function Printers)

HP Printers and MFPs for Small Medium Business (SMB)

Original HP LaserJet print cartridges for reliable trouble-free printing

HP e-SmartGuide

Large Format Supplies on Designjet Online

HP Software and Downloads

Easy Printer Care  - Description & Free download

HP Web Jetadmin Software

Global Solutions Catalogue

Universal Printer Driver

Managed Print Administration

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Fade Resistance Information for Photo Papers

HP Light Fade Simulator (
See how long your photo will last with Original HP inks and photo papers)

HP'S Digital Photography Experience Centre


HP Open View

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Buy HP Notebooks & Tablet PCs

HP & Windows Vista™

HP Notebooks for Home & Home Office

The Computer is Personal Again

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